Frequently Asked Questions

Everything you need to know about our award-winning beans and delivery.

When will my coffee be roasted?

To ensure maximum freshness, we roast our beans in small batches daily. Most orders are roasted and shipped within 24-48 hours of placement.

How should I store my Klatch Coffee?

We recommend storing your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the flavor profile.

Do you offer international shipping?

Yes, we ship our specialty coffee worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

Can I change or cancel my subscription?

Absolutely. You can pause, skip, or cancel your coffee subscription at any time through your account portal. Changes must be made at least 24 hours before your next scheduled roast date.

What is your return policy for coffee beans?

As coffee is a perishable food item, we do not accept returns on roasted beans. However, if there is an error with your order or you are unsatisfied, please contact us within 30 days so we can make it right.

Does Klatch Coffee offer wholesale accounts?

Yes, we partner with cafes, restaurants, and offices. Please visit our Wholesale page to submit an inquiry and our team will get back to you with pricing and equipment options.